TechnicianOffline, Sync, and Conflicts
Offline, Sync, and Conflicts
How local-first saving works, what pending states mean, and how to resolve blockers.
The technician app is built for local-first work. You can continue inspections offline, and data syncs when connectivity returns.
What is saved locally first
During inspection runtime, these actions are queued locally:
- step submissions,
- photo evidence uploads,
- signature-related sync actions.
This prevents data loss during unstable connectivity.
Sync center essentials
Open More > Sync center to monitor:
- connectivity status (online/offline),
- active queue counts,
- retryable/fatal failures,
- direct links to conflict resolution.
Use Manual sync when you are back online.
Resolve blockers for one inspection
If a specific inspection is blocked:
- Open runtime and tap Resolve blockers (or open from Sync center).
- In conflict screen, run retry for blocked actions.
- If needed, use Refresh work data and retry again.
Protocol access requirement
Protocol pages are online-only. If you are offline, execution detail shows a reconnect message.
Practical troubleshooting order
- Confirm network is online in Sync center.
- Run manual sync.
- Open conflict screen for the affected inspection and retry.
- Refresh work bundle from inspection detail if runtime data is stale.
- Escalate to admin only after these steps fail.